This policy applies to products purchased from grassrobotics.co.uk, operated by LiDAR Tech UK Ltd trading as Grass Robotics.
Our returns policy
We accept returns for products that are faulty, damaged on arrival, incorrectly supplied or not as described, and where customers have a statutory right to cancel.
We do not offer additional change-of-mind returns outside those legal rights.
Exchanges
We do not offer voluntary product exchanges. This does not affect any legal entitlement to a replacement for faulty goods.
How to request a return
Contact us at or call 0330 127 2259. Please provide your order number or other proof of purchase, the product details and, where relevant, a description of the problem. Photographs can help us assess a fault but are not a condition of exercising your statutory rights.
We will explain the next steps and provide the appropriate return address or collection arrangements. Please contact us before shipping large equipment or products containing batteries so we can provide suitable transport instructions. Contacting us for instructions does not replace or limit your right to notify us of cancellation.
Faulty, damaged or incorrectly supplied products
If you are a consumer, you normally have a short-term right to reject faulty goods within 30 days of delivery for a full refund. After this period, you may be entitled to a repair or replacement and, in certain circumstances, a price reduction or refund.
The 30-day period does not limit your other statutory rights or any applicable warranty.
We cover reasonable return or collection costs for faulty, damaged, incorrectly supplied or misdescribed products. We do not charge a restocking fee for these returns. Original packaging is helpful but is not required to exercise your rights for faulty goods.
Cancelling an online consumer order
If you purchase as a UK consumer, you normally have the right to cancel your online order without giving a reason.
Tell us within 14 days after the day you receive your goods. You then have a further 14 days to send them back.
You may inspect the goods as you would in a shop. We may reduce your refund for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits. Outdoor operation of mowing equipment may go beyond reasonable inspection.
You are responsible for the direct cost of returning a non-faulty cancellation, provided this was disclosed before purchase. For equipment that cannot normally be returned by post, we will disclose the return cost or a reasonable estimate before you order. If we fail to provide the required information, we will bear that cost.
Any statutory exception to cancellation, such as genuinely personalised goods, will be explained before purchase where applicable.
Refunds
Refunds are made to the original payment method without a refund administration fee.
For consumer cancellations, we refund within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. Different timing applies where we have offered to collect the goods.
When you cancel an entire order, we also refund the standard outbound delivery charge. Any extra paid for premium delivery is not refundable.
For faulty goods rejected under your statutory rights, we refund without undue delay and within 14 days of agreeing that you are entitled to a refund.
Business purchases
The statutory consumer cancellation rights described above do not apply to purchases made wholly or mainly for business purposes. We do not accept business change-of-mind returns or voluntary exchanges. Faulty goods claims are handled under the applicable contract, warranty and legal rights.
Contact details
LiDAR Tech UK Ltd trading as Grass Robotics
Harebell Cottage, Church St, Charlbury, OX7 3PR
Email:
Telephone: 0330 127 2259
This is our business correspondence address. Contact us for the appropriate equipment return address.
Nothing in this policy excludes or restricts your statutory rights.